Are you unable to visit us in store or don’t want to worry about transporting that special piece? Don’t worry! We Ship!

Try our live shop where we shop with you and ship your order straight to your door. See our FAQ page for more info.

ORDERING POLICY

Our merchandise is unusual and mail-ordering specimens can be a challenge. However we are happy to discuss your order to discover how we can best serve your needs. Just call 209-736-1300 PST. Please visit our FAQ page where you can find more information about our “live shop”.

  • Pricing- Prices are subject to change without notice. We strive to keep them updated.

  • Credit Card- We accept Visa, MasterCard, and Discover. We do not ship COD.

SHIPPING POLICY

We normally ship within 3-5 business days from reciept of order, sometimes sooner. We ship USPS Flat Rate Priority or Priority Mail. All orders will have any applicable shipping charges added to the invoice. Due to the nature of the product, shipping charges are hard to estimate before the order is filed. We can take a general weight figure and get an estimate for your shipping area. We always strive to ship your order carefully and economically. Give us a call for any additional questions.

RETURN POLICY

We give a 100% Satisfaction Guarantee with every order. Here at Stories in Stones we want you to be happy with your order. If, for any reason, you are not happy with your merchandise you may return it to us. BUT the following rules apply for mail-orders so please read carefully. You must notify us within 5 days of receipt of the merchandise and are responsible for re-packing it correctly and safely. You will be responsible for the condition of the goods being returned and the shipping charges. To do so please follow these steps:

  • Call 209-736-1300 PST
  • Have invoice details
  • Items to be returned
  • Reason for return
  • Obtain a returned authorization number (RA#)

DAMAGED SHIPMENT POLICY

PLEASE READ CAREFULLY. Inspect the package before signing for them. Have the driver report any obvious damage. Call Stories in Stones and report any damage or shortages within 5 days of receipt of merchandise and file a claim with the carrier. You must retain all packaging materials to process the claim. USPS claims that this website provides the necessary information to process a claim: www.usps.com/help/claims/htm. Also, follow these instructions:

  • Call 209-736-1300 PST
  • Have invoice details
  • Information on damage
  • Obtain a Return Authorization number (RA#)