Stories in Stones Mail Order Policy:

ORDERING POLICY

Our merchandise is unusual and mail-ordering stones can be a challenge. However, we are happy to discuss your order to discover how we can best serve your needs. Just call 209-736-1300 PST.

PRICING: Prices are subject to change without notice. We strive to keep the prices updated.
All wholesale orders require a $100.00 minimum purchase.
CREDIT CARD: We accept Visa, MasterCard, and Discover. We do not ship COD and we are not establishing Net 30 accounts at this time.
TAX INDENTIFICATION: To purchase at wholesale prices you must have a state issued Tax Resale Certification or Business License Certificate on file with us.

SHIPPING POLICY

We normally ship within three to five business days from receipt of order, sometimes sooner. We prefer to ship by United Parcel Service but will ship USPS Flat Rate Priority if it is more economical. We also contract through SAIA Trucking company for freight shipments. All orders will have any applicable shipping charges added to the invoice and due to the nature of the product, shipping charges are hard to estimate before the order is filled. We can take a general weight figure and get an estimate for your shipping area. We always strive to package your order carefully and economically. For questions call 209-736-1300 PST.

RETURN POLICY

We give a 100% Satisfaction Guarantee with every order. We at Stories in Stones want you to be happy with your order. If for any reason you are not happy with the merchandise, you may return it to us. But the following rules apply for mail-orders so please read carefully. You must notify us within five days of receipt of the merchandise, re-pack the merchandise well. You will be responsible for the condition of the goods being returned and the shipping charges.

Call 209-736-1300 PST
Have invoice details
Items to be returned

Reason for return
Obtain an Return Authorization number (RA#)

DAMAGED SHIPMENT POLICY

Please read carefully. Inspect the package before signing for them. Have the driver report any obvious damage. Call Stories in Stones and report any damage or shortages within five days of receipt of merchandise and file a claim with the carrier. You must retain all packing materials to process a claim. If your package was shipped by UPS www.UPS.com or USPS www.usps.com/help/claims.htm claims these web sites can provide the necessary information to process the claim. Also, follow the instructions below.

Call 209-736-1300 PST.
Have invoice details

Information on damage
Obtain an Return Authorization number (RA#)